Electronic and manual reservations systems

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After completing this unit you will have gained a broad knowledge of the hotel industry and basic front office skills. You will also be able to deal with reservation enquiries and take, amend and cancel a reservation.

• Resources

• Activities

This unit is used in the following courses

• Reception Services

Learning objective 1

• Aspect of LO1
• Another aspect of LO1

Learning objective 2

• Aspect of LO2
• Another aspect of LO2