Demonstrate leadership skills in a tour context

This resource is initially based on the New Zealand Qualifications Framework. People credited with this unit standard are able to: describe a range of leadership styles, and identify leadership styles for specified tourism contexts; and demonstrate interpersonal skills when leading in a group situation.

• Library of resources
• Learning activities

This unit is used in the following course

• Tour Guiding

Describe a range of leadership styles, and identify leadership styles for specified tourism contexts

Range: styles – laissez-faire, charismatic, democratic, autocratic.

• The description identifies characteristics of each style consistent with authoritative accounts of each style.
• Evaluation of leadership styles provides information on best match for specified tourism context.

Range: evidence is required for a minimum of three contexts.

Demonstrate interpersonal skills when leading in a group situation

Range: skills include but are not limited to - flexibility, empathy, respect, communication, identification of physical or emotional stress.

• The leader interacts with visitors in accordance with visitor expectations, and worksite enterprise procedures.
• Encouragement is given readily and in the context of the situation.
• Advice provided assists visitors physically and/or emotionally, and is appropriate to the context of the situation.