Day in the life of a tour guide/Resources/Lesson Plans/Lesson Plan 5
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Student Ice breaker
12:30 – 1.00 Intro role plays – plus research time
1.00 – 2.00 Verbal communication activity interviews 23758
B R E A K
Student ice breaker
2.30 – 3.45 Dealing with difficult situations prevention better than cure
How to avoid them
DESC Script – give them examples
Ways of saying no - practice
Say what you do want not what you dont want – activity
