Day in the life of a tour guide/Resources/Lesson Plans/Lesson Plan 2
Activity - Role of a Tour Guide Unit std 23755 (60 minutes)
Icebreaker to be run by student
Chicken drawing (10)
Brainstorm with students –
what are communication skills; and
why are these important? (15)
Communication process powerpoint (15) - take notes - this is important
B R E A K
Comm skills and customer service powerpoint (20)
Communication skills (30)
Four communication types – presentation – find that.
Role play 4 communication types - tour guide, person A some one else on tour - wants to talk about changing their room as it is too noisy.
Establishing rapport – how do we do that? – brainstorm (20)
Name games – keep them right for your group
What is rapport?
How do you know when you are in rapport with someone?
Practice rapport skills.