Day in the life of a tour guide/Activities/One & two way communication

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Objective

Unit standard 23764 - Demonstrate verbal communication skills in a wide range of tourism contexts. Element 1 (PC 1.1 - 1.2)

Activity

Verbal communication

• one way communication
• two way communication

Task

As a tour guide for

(Presentation and Interpretation) - one way

(2x telephone conversations) two way

Ensure you include the following:

• appropriate language
• good articulation'
• voice modulation
• voice projection