Day in the life of a retail travel agent/Timetable

Day in the Life of a Travel Agent - Timetable 2015

Subject to alteration

Monday 04 May

• Overview of travel agent
• Selling
• Forms of payment

Tuesday 05 May

• Time Zones

Wednesday 06 May

• Customer service, communication skills etc
• Quality, one industry concept

Thursday 07 May

• Climate

Monday 11 May

• Legislation

Tuesday 12 May

• Travel agents tasks
• Emails, itineraries, quotations
• Booking forms

Wednesday 13 May

• Travel agents tasks
• Emails, itineraries, quotations
• Booking forms

Thursday 14 May

• Numeracy skills including foreign exchange calculations
• Booking forms and payments

*Travel Agents handbook assignment due date

Monday 18 May

• Numeracy
• Practice assessment

Tuesday 19 May

• Numeracy assessment

Wednesday 20 May

• World geography
• Hemispheres, time zones
• Gateway cities, seas
• IATA codes

Thursday 21 May

• Eftpos role plays

*Travel agents tasks assessment due

Monday 25 May

• Eftpos assessment

*World geography project due

Tuesday 26 May

• Tour

Wednesday 27 May

• Resits examination

Thursday 28 May

• Resits handbook