Creating effective business presentations/Survey of presentation contexts/Telephone/VoIP communication

“	Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.	”
—Susan Ward

Readings

Read Section 15.2: Telephone/VoIP Communication, in Saylor Academy (Ed.) 2012. Business Communication for Success. (See page(s) 577 - 580 in PDF version.)

This reading describes the five key stages of a telephone conversation. While the focus in the text is on voice-only telephone conversations that lack visual communication cues, attention to courtesy, clarity, and feedback is equally important in video calls.

You may like to do exercise 1, which asks you to write an outline of a script for a telephone conversation that introduces a new product or service to an existing client. You could add this script to your learning journal.

Reflection

Write a short reflection (around 250 words) on how you think communication has changed (or is changing) over time because of developments in telephone and/or video conferencing technologies.

Add this reflection to your learning journal. Be sure to label or tag your post ccom102.