Applying Effective Communication Skills in Tourism
From WikiEducator
You will agree that most of your time as a Tour Guide will be spent interacting with your customers. The success of your interactions will depend a lot on how you communicate with them. This module is meant to empower you with the necessary knowledge and skills that will help you communicate effectively as a Tour Guide.
Objectives
- Define communication in tour guiding operations
- Explain the key concepts of communication
- State the reasons for communication
- Explain the communication process
- State the key features of effective communication
- Identify barriers to the communication process
- Select the appropriate way of communication for specific purposes
- Explain the importance and ability to develop and use listening skills
- Demonstrate the ability to listen effecively and give relevant feedback
- Demonstrate clear and concise delivery using standard English
- Apply communication strategies
- Demonstrate a courteous, cheerful and helping attitude when communicating through the telephone
- Operate effectively as a Tour Guide by providing the right information in the right way to Tourists