Writing for Business Success/Effective business writing/Quiz

The questions which follow provide a basic knowledge test of selected concepts covered in this learning pathway: Effective business writing.

The questions published at the end of each learning pathway are re-used for the knowledge test for learners interested in earning a digital badge or certificate of participation for the Writing for business success (CCOM101) micro-course. Please consult the Certify participation page for more information.

True - false questions

Indicate whether the following statements are true or false:

• An exchange of emails is an example of synchronous communication.
  • True
    • Incorrect. When deciding whether communication is synchronous or asynchronous, think about whether the form of communication is designed for immediate feedback or not. With email, a ‘conversation’ can take place over several hours or days, so it is asynchronous. Look back at the chapter on Oral versus written communication for more information. What examples of synchronous communication can you think of?
  • False
    • Correct. Synchronous communication occurs when it is possible and expected to get immediate feedback, as in a face-to-face conversation. What other examples of synchronous communication can you think of?
• It is good practice to use capital letters to emphasise important words and phrases in an email. (: Find link)
  • True
    • Incorrect. Refer to the [link to content] for a reminder of why it is usually inappropriate to use capital letters for emphasis. What alternative techniques could you use to make the point of your message clear?
  • False
    • Correct. What alternative techniques could you use to make the point of your message clear?
• Single writer, writing by committee and multiple writers are all effective methods of approaching collaborative writing using digital tools.
  • True.
    • Correct. Collaborative writing has become an easier process since the availability of digital collaborative writing tools, but careful planning and clear allocation of responsibilities are all important to ensure success. A project team will need to decide in advance what approach to writing they will adopt.
  • False.
    • Incorrect. These are all effective methods of approaching collaborative writing. Each has its advantages and disadvantages, so a project team will have to decide which is most appropriate for their circumstances. Look back at the learning materials on collaborative projects to find out more.
• 'Slander’ is the written publication of a false statement about a person or business that damages their reputation.
  • True
    • Incorrect. Slander refers to spoken defamation. Check back in the learning materials on the legal implications of business writing to find out more about defamation and what word is used for written defamation.
  • False
    • Correct. Slander describes spoken defamation, not written. What word is used for written defamation?

Multiple choice questions

Quiz instructions go here.

• Stem for question 1 goes here
  • First answer option
    • Correct/Incorrect. Feedback goes here.
  • Second answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Third answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Fourth answer option goes here
    • Correct/Incorrect. Feedback goes here.
• Stem for question 2 goes here
  • First answer option
    • Correct/Incorrect. Feedback goes here.
  • Second answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Third answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Fourth answer option goes here
    • Correct/Incorrect. Feedback goes here.
• Stem for question 3 goes here
  • First answer option
    • Correct/Incorrect. Feedback goes here.
  • Second answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Third answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Fourth answer option goes here
    • Correct/Incorrect. Feedback goes here.
• Stem for question 4 goes here
  • First answer option
    • Correct/Incorrect. Feedback goes here.
  • Second answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Third answer option goes here
    • Correct/Incorrect. Feedback goes here.
  • Fourth answer option goes here
    • Correct/Incorrect. Feedback goes here.