- Find two or three different letters that have been sent by a business or by an organisation such as a government agency, school, hospital etc.
- Examine the letters for the '15 elements of a business letter' described in the reading. For each letter, consider:
- Which elements are there and which have been missed out?
- Why do you think that is?
- What is the purpose of the letter?
- How effective do you think the letter is in achieving its purpose?
- How would you improve the letter?
- Post a WEnote about one interesting thing you have noticed when doing this activity.
For example:
I was surprised that...
I was interested to see that...
Your comment will be displayed in the course feed. Don't forget to look in the feed to see what others have posted.
- Do Exercise 5 from the reading, which asks you to write a business letter that informs a prospective client or customer about a new product or service.
- Think carefully about which of the 15 elements you should include.
- Follow the five points at the end of the reading which advise on how to communicate effectively and project a positive image.
