Difference between revisions of "Writing for Business Success/Effective business writing/Quiz"

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Indicate whether the following statements are true or false:
 
Indicate whether the following statements are true or false:
  
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*An exchange of emails is an example of synchronous communication.
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* An exchange of emails is an example of synchronous communication.
−
**True
+
** True
−
***'''Incorrect'''.  When deciding whether communication is synchronous or asynchronous, think about whether the form of communication is designed for immediate feedback or not. With email, a ‘conversation’ can take place over several hours or days, so it is  asynchronous. Look back at the chapter on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication] for more information. What examples of synchronous communication can you think of?   
+
*** '''Incorrect'''.  When deciding whether communication is synchronous or asynchronous, think about whether the form of communication is designed for immediate feedback or not. With email, a ‘conversation’ can take place over several hours or days, so it is  asynchronous. Look back at the chapter on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication] for more information. What examples of synchronous communication can you think of?   
−
**False
+
** False
−
***'''Correct'''. Synchronous communication occurs when it is possible and expected to get immediate feedback, as in a face-to-face conversation. What other examples of synchronous communication can you think of?
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*** '''Correct'''. Synchronous communication occurs when it is possible and expected to get immediate feedback, as in a face-to-face conversation. What other examples of synchronous communication can you think of?
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*It is good practice to use capital letters to emphasise important words and phrases in an email. {{Note|Find link}}
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* It is good practice to use capital letters to emphasise important words and phrases in an email. {{Note|Find link}}
−
**True
+
** True
−
***'''Incorrect'''. Refer to the [link to content] for a reminder of why it is usually inappropriate to use capital letters for emphasis. What alternative techniques could you use to make the point of your message clear?
+
*** '''Incorrect'''. Refer to the [link to content] for a reminder of why it is usually inappropriate to use capital letters for emphasis. What alternative techniques could you use to make the point of your message clear?
−
**False
+
** False
−
***'''Correct'''. What alternative techniques could you use to make the point of your message clear?
+
*** '''Correct'''. What alternative techniques could you use to make the point of your message clear?
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*Single writer, writing by committee and multiple writers are all effective methods of approaching collaborative writing using digital tools.
+
* Single writer, writing by committee and multiple writers are all effective methods of approaching collaborative writing using digital tools.
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**True.
+
** True.
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***'''Correct'''. Collaborative writing has become an easier process since the availability of digital collaborative writing tools, but careful planning and clear allocation of responsibilities are all important to ensure success. A project team will need to decide in advance what approach to writing they will adopt.
+
*** '''Correct'''. Collaborative writing has become an easier process since the availability of digital collaborative writing tools, but careful planning and clear allocation of responsibilities are all important to ensure success. A project team will need to decide in advance what approach to writing they will adopt.
−
**False.
+
** False.
−
***'''Incorrect'''. These are all effective methods of approaching collaborative writing. Each has its advantages and disadvantages, so a project team will have to decide which is most appropriate for their circumstances. Look back at the learning materials on [[Writing_for_Business_Success/Business_writing_in_action/Collaborative_projects|collaborative projects]] to find out more.
+
*** '''Incorrect'''. These are all effective methods of approaching collaborative writing. Each has its advantages and disadvantages, so a project team will have to decide which is most appropriate for their circumstances. Look back at the learning materials on [[Writing_for_Business_Success/Business_writing_in_action/Collaborative_projects|collaborative projects]] to find out more.
−
*'Slander’ is the written publication of a false statement about a person or business that damages their reputation.
+
* 'Slander’ is the written publication of a false statement about a person or business that damages their reputation.
−
**True
+
** True
−
***'''Incorrect'''. Slander refers to ''spoken'' defamation. Check back in the learning materials on [[Writing_for_Business_Success/Effective_business_writing/Principles_of_written_communication|the legal implications of business writing]] to find out more about defamation and what word is used for ''written'' defamation.
+
*** '''Incorrect'''. Slander refers to ''spoken'' defamation. Check back in the learning materials on [[Writing_for_Business_Success/Effective_business_writing/Principles_of_written_communication|the legal implications of business writing]] to find out more about defamation and what word is used for ''written'' defamation.
−
**False
+
** False
−
***'''Correct'''. Slander describes ''spoken'' defamation, not written. What word is used for ''written'' defamation?
+
*** '''Correct'''. Slander describes ''spoken'' defamation, not written. What word is used for ''written'' defamation?
 
}}
 
}}
  
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|theme=line
 
|theme=line
 
|body=
 
|body=
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Quiz instructions go here.
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Choose ONE correct answer for each of the following questions.
  
−
* Stem for question 1 goes here
+
* Imagine you are designing content for your company’s website. Which ONE of the following elements could you include as a form of non-verbal communication about the company?
−
** First answer option
+
** A distinctive font for the words used in section headings
−
*** '''Correct/Incorrect'''. Feedback goes here.  
+
*** '''Correct'''. That’s right. The choice of font can communicate a mood or tone, beyond what is expressed just by the words themselves.
−
** Second answer option goes here
+
** A video of the company’s Chief Executive talking about an exciting new product
−
*** '''Correct/Incorrect'''. Feedback goes here.
+
*** '''Incorrect'''. Do a search online for the meaning of ‘non-verbal communication’ or refer again to the reading on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication].
−
** Third answer option goes here
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** The company's latest advertising slogan
−
*** '''Correct/Incorrect'''.  Feedback goes here.  
+
*** '''Incorrect'''.  Do a search online for the meaning of ‘non-verbal communication’ or refer again to the reading on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication].  
−
** Fourth answer option goes here
+
** A sidebar with a hyperlinked list of the company’s products
−
*** '''Correct/Incorrect'''. Feedback goes here.
+
*** '''Incorrect'''. Do a search online for the meaning of ‘non-verbal communication’ or refer again to the reading on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication].
−
* Stem for question 2 goes here
+
* David intends to send an email to a particular customer, but she does not receive it because David uses an out-of-date email address. How would this situation be described in the ‘eight essential elements of communication’?
−
** First answer option
+
** Context
−
*** '''Correct/Incorrect'''.  Feedback goes here.  
+
*** '''Incorrect'''.  That's not the right answer. Think carefully about this scenario and compare it with the one described in the reading on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication].  
−
** Second answer option goes here
+
** Environment
−
*** '''Correct/Incorrect'''. Feedback goes here.
+
*** '''Incorrect'''. That's not the right answer. Think carefully about this scenario and compare it with the one described in the reading on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication].  
−
** Third answer option goes here
+
** Feedback
−
*** '''Correct/Incorrect'''. Feedback goes here.  
+
*** '''Incorrect'''.   That's not the right answer. Think carefully about this scenario and compare it with the one described in the reading on [https://saylordotorg.github.io/text_business-communication-for-success/s08-01-oral-versus-written-communicat.html Oral versus written communication].  
−
** Fourth answer option goes here
+
** Interference
−
*** '''Correct/Incorrect'''. Feedback goes here.
+
*** '''Correct'''. That's right - interference is anything which prevents communication occurring effectively.
 
* Stem for question 3 goes here
 
* Stem for question 3 goes here
 
** First answer option
 
** First answer option

Revision as of 23:01, 28 June 2020


Test sign.jpg
The questions which follow provide a basic knowledge test of selected concepts covered in this learning pathway: Effective business writing.

The questions published at the end of each learning pathway are re-used for the knowledge test for learners interested in earning a digital badge or certificate of participation for the Writing for business success (CCOM101) micro-course. Please consult the Certify participation page for more information.

Icon qmark line.svg
True - false questions

Indicate whether the following statements are true or false:

  • An exchange of emails is an example of synchronous communication.
    • True
      • Incorrect. When deciding whether communication is synchronous or asynchronous, think about whether the form of communication is designed for immediate feedback or not. With email, a ‘conversation’ can take place over several hours or days, so it is asynchronous. Look back at the chapter on Oral versus written communication for more information. What examples of synchronous communication can you think of?
    • False
      • Correct. Synchronous communication occurs when it is possible and expected to get immediate feedback, as in a face-to-face conversation. What other examples of synchronous communication can you think of?
  • It is good practice to use capital letters to emphasise important words and phrases in an email. (Comment.gif: Find link)
    • True
      • Incorrect. Refer to the [link to content] for a reminder of why it is usually inappropriate to use capital letters for emphasis. What alternative techniques could you use to make the point of your message clear?
    • False
      • Correct. What alternative techniques could you use to make the point of your message clear?
  • Single writer, writing by committee and multiple writers are all effective methods of approaching collaborative writing using digital tools.
    • True.
      • Correct. Collaborative writing has become an easier process since the availability of digital collaborative writing tools, but careful planning and clear allocation of responsibilities are all important to ensure success. A project team will need to decide in advance what approach to writing they will adopt.
    • False.
      • Incorrect. These are all effective methods of approaching collaborative writing. Each has its advantages and disadvantages, so a project team will have to decide which is most appropriate for their circumstances. Look back at the learning materials on collaborative projects to find out more.
  • 'Slander’ is the written publication of a false statement about a person or business that damages their reputation.
    • True
      • Incorrect. Slander refers to spoken defamation. Check back in the learning materials on the legal implications of business writing to find out more about defamation and what word is used for written defamation.
    • False
      • Correct. Slander describes spoken defamation, not written. What word is used for written defamation?



Icon qmark line.svg
Multiple choice questions

Choose ONE correct answer for each of the following questions.

  • Imagine you are designing content for your company’s website. Which ONE of the following elements could you include as a form of non-verbal communication about the company?
    • A distinctive font for the words used in section headings
      • Correct. That’s right. The choice of font can communicate a mood or tone, beyond what is expressed just by the words themselves.
    • A video of the company’s Chief Executive talking about an exciting new product
    • The company's latest advertising slogan
    • A sidebar with a hyperlinked list of the company’s products
  • David intends to send an email to a particular customer, but she does not receive it because David uses an out-of-date email address. How would this situation be described in the ‘eight essential elements of communication’?
    • Context
      • Incorrect. That's not the right answer. Think carefully about this scenario and compare it with the one described in the reading on Oral versus written communication.
    • Environment
      • Incorrect. That's not the right answer. Think carefully about this scenario and compare it with the one described in the reading on Oral versus written communication.
    • Feedback
      • Incorrect. That's not the right answer. Think carefully about this scenario and compare it with the one described in the reading on Oral versus written communication.
    • Interference
      • Correct. That's right - interference is anything which prevents communication occurring effectively.
  • Stem for question 3 goes here
    • First answer option
      • Correct/Incorrect. Feedback goes here.
    • Second answer option goes here
      • Correct/Incorrect. Feedback goes here.
    • Third answer option goes here
      • Correct/Incorrect. Feedback goes here.
    • Fourth answer option goes here
      • Correct/Incorrect. Feedback goes here.
  • Stem for question 4 goes here
    • First answer option
      • Correct/Incorrect. Feedback goes here.
    • Second answer option goes here
      • Correct/Incorrect. Feedback goes here.
    • Third answer option goes here
      • Correct/Incorrect. Feedback goes here.
    • Fourth answer option goes here
      • Correct/Incorrect. Feedback goes here.



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