Sales and Marketing/Schedule
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< Sales and Marketing(Redirected from Reception Services/schedule)
Contents
Learning objectives
Schedule
Here is a schedule of what topics, activities and other items we will cover weekly. Those enrolled in the formal face to face course will have a timetable that includes the content here. The important thing to remember is that every week we will be looking at something to do with each of the learning objectives. Those being again:
- Booking systems
- Spreadsheets
- Selling and greetings
- Management Administration
So look out for those objectives throughout the weekly schedule
February 18-22
February 25-29
- Business to Business is a scenario activity where you work for a wholesale company who have been commissioned to sell Madagascar as a package deal to retail travel agencies. This activity relates to the selling and greetings objective.
- Something to do with spreadsheets
- Something to do with management
- Something to do with bookings
March 3-7
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
March 10-14
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
March 17-21
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
March 24-28
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
March 31-April 4
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
April 7-11
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
April 14-18
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
April 21-May 2
- Holidays
May 5-9
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
May 12-16
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
May 19-23
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
May 26-30
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
June 2-6
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
June 9-13
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
June 16-20
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
June 23-27
- Management Administration
- Selling and greetings
- Booking systems
- Spreadsheets
Assignments
Assignment 1 title
Assignment 2 title
etc
HELP
Library of resources
- http://receptionservices.wordpress.com/ Course blog
- Perlitz, L. (2002) The travel handbook series: Customer Service in the tourism industry. Australia: Pearson Education
- Mancini, Marc. (2003) Connecting with Customers: How to Sell, Service and Market the Travel Product. USA, New Jersey: Prentice Hall
