Who are they?

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A person or group that affects or is affected by an organisation's activities.

In an education context, stakeholders can be seen as those affecting or being affected by a specific course or programme. As shown in the diagram stakeholders can be external or internal to the organisation that is delivering the course or programme.


Although these same broad groups of stakeholders apply to all courses, individual stakeholders are specific to any given course.


Case Study: Brett

The external stakeholders for Brett's carpentry courses include:

  • the Department of Building and Housing - that oversees the NZ building regulations;
  • the Building and Construction Industry Training organisation - the standards-setting body that oversees the NZ carpentry qualifications; and
  • building companies and tradespeople - who are likely to employ graduates.

The internal stakeholders for Brett's carpentry courses include:

  • his department's academic committee - which is responsible for quality assurance of the courses;
  • colleagues who teach the carpentry courses; and
  • managers in the organisation - responsible for allocating resources to the carpentry courses.

What other groups or individuals stakeholders might be considered as stakeholders for Brett's courses?


Case Study: Emilia

Emilia's new Public Health Policy course has several very specific external stakeholders.

  • The Nursing Council of New Zealand - the statutory authority that governs the practice of nurses.
  • District Health Boards - likely to employ graduates.
  • Patients and patient advocacy groups.

What other groups or individuals stakeholders might be considered as internal or external stakeholders for Emilia's courses?

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  • Make a list of the external and internal stakeholders for a course you teach.
  • Think about the contact and interaction you have with these stakeholders - how could it be improved?