Day in the life of a retail travel agent/Timetable

Day in the Life of a Travel Agent - Timetable 2015

Subject to alteration

Monday 04 May
 * Overview of travel agent
 * Selling
 * Forms of payment

Tuesday 05 May
 * Time Zones

Wednesday 06 May
 * Customer service, communication skills etc
 * Quality, one industry concept

Thursday 07 May
 * Climate

Monday 11 May
 * Legislation

Tuesday 12 May
 * Travel agents tasks
 * Emails, itineraries, quotations
 * Booking forms

Wednesday 13 May
 * Travel agents tasks
 * Emails, itineraries, quotations
 * Booking forms

Thursday 14 May *Travel Agents handbook assignment due date
 * Numeracy skills including foreign exchange calculations
 * Booking forms and payments

Monday 18 May
 * Numeracy
 * Practice assessment

Tuesday 19 May
 * Numeracy assessment

Wednesday 20 May
 * World geography
 * Hemispheres, time zones
 * Gateway cities, seas
 * IATA codes

Thursday 21 May *Travel agents tasks assessment due
 * Eftpos role plays

Monday 25 May *World geography project due
 * Eftpos assessment

Tuesday 26 May
 * Tour

Wednesday 27 May
 * Resits examination

Thursday 28 May
 * Resits handbook