Intercultural communication teamwork and leadership/CCOM103/Communication in the workplace/Conflict in the workplace

Read Chapter 16.6 in Business Communication for Success. The key concept in this reading is while conflict is unavoidable, it need not be negative. In fact, conflict often offers opportunities for clarification, personal growth, and strengthening business relationships. This reading also describes effective communication strategies for workplace evaluation, criticism, and conflict negotiation situations. Recommended: Do the three exercises at the end of the chapter that ask you to reflect on personal conflict experiences.