Intercultural communication teamwork and leadership/Overview, course aims and objectives

Overview
This course applies the basic principles of effective communication to intercultural communication in challenging business situations, like constructive feedback, conflict negotiation, and crisis management. Diversity brings multiple perspectives that often spark team creativity. Yet, different expectations, values and behaviours spark personal reactivity too, and in unexpected ways. Learning about the knowledge, skills, attitudes, and experiences that support intercultural communication is necessary for effective communication in diverse work groups, teams, and organizations.

We recommend that you scan through the course guide before commencing your learning journey. The course guide contains:


 * A list of the course aims and learning outcomes (also listed below)
 * The syllabus where you will find the sessions, dates and links to the learning materials and learning challenges. (You can also access the syllabus from the "Syllabus" button on the course homepage.)
 * The learning challenges for this course
 * Recommended resources to support your learning

Course Aims

 * Develop understanding of workplace interpersonal relations
 * Develop effective skills and strategies to negotiate workplace conflict and crises.
 * Develop intercultural communication competencies to work with diverse local and international teams
 * Develop understanding of how leadership styles affect group, team and workplace cultures.

Learning Outcomes
When you have successfully completed this course, you will be able to:
 * Describe how intrapersonal and interpersonal communication can affect workplace relations.
 * Communicate clearly in workplace interview, feedback, and conflict situations.
 * Manage negative news and crisis communication plans productively.
 * Recognize legal, ethical, economic, and political aspects of international business.
 * Apply research, reflection, and experience to intercultural communication situations.