Intercultural communication teamwork and leadership/CCOM103/Negative and crisis communications/Inviting constructive feedback/Video signpost: Honest feedback

View video – Stanford University: Entrepreneurship Corner: Mike Rothenberg’s Invite Honest Feedback. [1:52 min.] [St, https://www.youtube.com/watch?v=4aIzwRAlo84]. Rothenberg, founder and CEO of Rothenberg Ventures, discusses the importance of seeking honest, critical feedback in business, and the reluctance many people have about giving clear, critical feedback, especially with people in close relationships. His key message is to be open to receiving criticism and say thank you for all feedback given.

View video – Business Refuel: Jason Everett’s The Power of Brutally Honest Feedback. [3:07 min.] [St, https://www.youtube.com/watch?v=Jh6k4mptWPo] Everett, a trainer at Business Refuel, discusses the importance of personal confidence, using the ‘parking lot’ method to manage time, and evaluating feedback sources to develop effective feedback skills.

View video – Jellvision Lab: Clair Lew’s “How to Get and Give Honest Feedback at Work.” [42:09 min.] Standard YouTube License Lew, CEO of Know Your Company, discusses the business costs of failing to exchange feedback and provides coaching on effective skills to invite and give honest constructive feedback that can help you overcome emotional discomfort challenges of critical conversation.

View video – Redpoint Marketing Consulting’s Responding to Negative Reviews. [5:37 min] Creative Commons Attribution The speaker, Kevin Jordan, discusses business reputation management. Customer reviews posted on the Internet are an increasingly common form of business feedback. Jordan notes that unhappy customers are far more likely to express their views online and offers practical tips to repair or reduce the impact of bad reviews.