Intercultural communication teamwork and leadership/CCOM103/Negative and crisis communications/Crisis communication plans/video signpost: Planning basics

View video – Saylor Academy: Crisis Communication Plan. This video gives a visual summary of the steps in preparing a crisis communication plan. [3:53 min.] CCAttribution license

View video – Keith Robertory’s Risk and Communication Crisis Basics. [19:50 min] CCAttribution license Robertory, disaster response emergency communications manager for the American Red Cross, discusses the essentials of risk and crisis communications across various contexts, including special requirements and limitations for a business communicator. Take note of his emphasis on the importance of two-way communication and inviting public feedback.