Intercultural communication teamwork and leadership/Communication in the workplace/Learning challenge 1

Learning Challenge - Workplace Conflict Self-Assessment
You may want to review Chapter 16.6 before viewing the videos and taking the quizzes in this multi-part assessment.

First, watch the video Work Scenarios with Supervisors [1:48] until the one-minute mark, which shows what doesn’t work’ in a conflict situation.

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Next, take Quiz Part A before watching the second half of the video, so you can compare your quiz answers to the ‘what does work’ role-play scenario.

Next watch the video Work Scenarios with Coworkers [1:28] and repeat the same process, stopping the video at 0:50 so you can take Quiz Part B before watching the second half.

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[Quiz questions and guiding statements are in our Assessment Overview doc]