Intercultural communication teamwork and leadership/CCOM103/Negative and crisis communications/Video signpost: Planning basics

View video – Saylor Academy: Crisis Communication Plan. This video gives a visual summary of the steps in preparing a crisis communication plan. [3:53 min.] CCAttribution license

View video – Keith Robertory’s Risk and Communication Crisis Basics. [19:50 min] CCAttribution license Robertory, disaster response emergency communications manager for the American Red Cross, discusses the essentials of risk and crisis communications across various contexts, including special requirements and limitations for a business communicator. Take note of his emphasis on the importance of two-way communication and inviting public feedback.

Read – Example of crisis communication plan: In Event of Moon Disaster memo by William Safire for US President to deliver. Take ten minutes to consider how effective this message is in terms of the crisis communication plan preparation recommended in your text and the other learning resources in this topic? [Est. 10 min.] http://www.lettersofnote.com/2010/11/in-event-of-moon-disaster.html