Intercultural communication teamwork and leadership/CCOM103/Communication in the workplace/Conflict in the workplace/Video signpost: Mindtools

View video – MindTools’ Conflict Resolution in the Workplace: How to Use the Interest-Based Relational Approach [3:41 min.] [Standard, https://www.youtube.com/watch?v=e5XhMktuuu8&list=PLXerNiozYvi_b666T4N3nEkocasvyGJbN&index=3] This video identifies respect, listening, and focusing on issues instead of personalities as key principles of effective conflict resolution. It also describes five steps involved in using the interest-based relational approach.