MyPact - Process Flow for MyPact

Issue detected in Mypact, Partner /Customer Calls CCC.

CCC Agent logs the case in BFO and troubleshot the issue.

If the issue doesn’t get resolved CCC Agent escalates the case to Advance Agent.

Advance Agent Classifies cases accordingly and contacts respective team IPO/DCE responsible for the task.

IPO /DCE SPOC further analyses the case and escalate to their respective support group for the resolution of the incident if required.