Corporate communication/CCOM103/ Outline


 * Intercultural communication, teamwork and leadership
 * Startup
 * Start here
 * About CCOM103
 * Course guide
 * Learning outcome and objectives SW - FORMAT IS UPDATED BUT NEED TO CHECK OBJECTIVES WHEN COURSE HAS BEEN REVIEWED
 * Syllabus
 * Learning challenges
 * Resources
 * Learning Journal
 * Acknowledgements
 * Interactions
 * Course announcements SW - Table needs to be updated when Mautic emails created
 * Course feed
 * Learning pathways
 * Orientation
 * Overview
 * OERu platform
 * OERu social network
 * OERu forums SW - need to add spot poll
 * Website annotations SW - created, but needs a practice annotation exercise added
 * OERu resource bank SW - need to ensure there are a couple of resources in the resource bank
 * Learning journal blog
 * Start - Declare yourself challenge
 * Tasks - Declare yourself challenge
 * Outputs - Declare yourself challenge
 * Communication in the workplace
 * Overview and Objectives SW - needs checking against revised content
 * video signpost SW - ready
 * Intrapersonal communication SW - ready
 * Interpersonal communication SW - ready
 * Conversation and interview rituals SW - ready
 * Conflict in the workplace SW - ready
 * Conflict resolution techniques SW - ready
 * Start-Workplace Conflict Challenge SW - ready
 * Tasks-Workplace Conflict Challenge SW - nearly ready - need to link text summaries of videos
 * Outputs-Workplace Conflict Challenge SW - ready
 * Negative and crisis communications
 * Overview and Objectives SW - under review
 * Video signpost - needs content
 * Video signpost: Delivering bad news SW - nice video, but only relevant to personal bad news. Put elsewhere?
 * Delivering a negative news message SW - ready
 * Inviting constructive feedback
 * Video signpost - Honest feedback
 * Video signpost - Negative reviews
 * Course topic discussion - Customer Satisfaction Survey
 * Crisis communication plans
 * Public relations in a crisis
 * Video signpost - Planning basics
 * Press conferences
 * Start-Negative News Message Challenge
 * Tasks-Negative News Message Challenge
 * Outputs-Negative News Message Challenge
 * Communicating across difference
 * Overview and Objectives
 * Intercultural communication
 * Government and business intercultural communication resources
 * Video signpost - Verghese
 * Video signpost - Amsterdam
 * Video signpost - Cross cultural communication
 * Common cultural characteristics
 * Video signpost - Saylor
 * Video signpost - Cultural groups
 * Divergent cultural characteristics
 * Overcoming communication barriers
 * Video signpost - Swallow
 * Video signpost - Audencia
 * Video signpost - Hall
 * Course topic discussion - Intercultural Learning Experience
 * International business relations
 * Video signpost - IESE
 * Video signpost - Walrus Talks
 * Video signpost - Strozza
 * The international assignment
 * Video signpost - US peace corps
 * Video signpost - Hanson
 * Start-Intercultural Communication Challenge
 * Tasks-Intercultural Communication Challenge
 * Outputs-Intercultural Communication Challenge
 * Groups, teams and leadership SW - IS THIS MATERIAL RELEVANT TO THIS COURSE'S LEARNING OUTCOME? MAYBE SLIM DOWN AND INCLUDE IN FIRST LP
 * Overview and Objectives
 * What is a group?
 * Video signpost: Guy
 * Working in business groups
 * Video signpost: Group management
 * Business and professional meetings
 * Video signpost - Booher
 * Video signpost - Whitt 1
 * Video signpost - Whitt 2
 * Teamwork and leadership styles
 * Course topic discussion - Teamwork and Leadership Styles
 * Video signpost: Manager
 * Video signpost - Guy 2
 * Video signpost: Fernandez-Orviz
 * Video signpost - Consensus building
 * Start-Teamwork skills challenge
 * Tasks-Teamwork skills challenge
 * Outputs-Teamwork skills challenge
 * Final course topic discussion