Introduction to corporate communication/CCOM101/Delivering your message/Overview and Objectives

Overview

In this learning pathway, you will focus on the importance of delivering messages in ways that can improve rather than and diminish effective business communication. Language plays a significant role in how people perceive and interact with the world, and in how culture, education, gender, race, and ethnicity influence dynamic perception and interaction processes. Through this pathway, you will learn constructive ways to tailor accurate messages for intended audiences and avoid miscommunication.

Learning Objectives

On successful completion of this learning pathway, you will be able to:
 * Define language and describe its role in perception and the communication process.
 * Describe the different types and parts of messages and their respective functions.
 * Describe the five key principles of verbal communication.
 * Describe six ways in which language can be a barrier to communication.
 * Apply communication strategies that give emphasis to your messages.
 * Explain how to use six strategies to improve communication.
 * Explain how to assess an audience, choose an appropriate tone, and check for understanding and results in oral and written presentations.