Intercultural communication teamwork and leadership/CCOM103/Negative and crisis communications/Video signpost: Delivering bad news

View video – The Irish Hospice Foundation: Delivering Bad News [5:32 min.] [St, https://www.youtube.com/watch?v=uHCftwtfeUQ] This short video describes five ‘how-to’ steps to deliver bad news. It was made for health professionals who often have to deliver bad news in highly emotional conditions. However, the steps presented apply to business contexts too. After you view the video, compare the recommendations to those made in your course text. What is the same and what is different?

Read – Negative news message example: 38 Studios Big Huge Games Lay Off Their Entire Staff brief email notifying employees of a company-wide lay off. Take 10 minutes or so to assess how it meets the seven key objectives of effective negative news messages described in your text. [Est. 10 min.]

View video – Nick Carpenter’s Feel Good Sandwich: Best Way to Deliver Bad News [2:14 min.] [CC Attribution, https://www.youtube.com/watch?v=TjtiPNl0xmA ] This video describes a relationship-based technique used by U.S. Air Force supervisors to deliver constructive criticism to subordinates without creating animosity or resentment. This technique can be applied in business contexts with coworkers and managers, as well as subordinates.