VUSSC/Content/Tourism/Customer Care/Current Quality Systems
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< VUSSC | Content | Tourism | Customer Care
QUALITY SYSTEMS
You will agree that the concept of quality and its management is rapidly moving into the whole range of services – including tourist services.
The internal and external challenges are forcing providers to change themselves towards improved performance. Accountability, transparency, customer friendly services, openness, efficiency, cost-effectiveness and people orientation are the buzzwords nowadays. All these are related to service quality.
