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UNIT 3: Effective Communication Skills

Overview

Module Objectives

1. The Basics of Communication
   1. Introduction to Unit 1
   2. Objectives
   3. Key concepts of communication
   4. Reasons for communicating
   5. The process of communication
   6. Features of communication
   7. Barriers to communication
   8. Unit Summary
   9. Assessment
2. Ways of Communicating
   1. Introduction to unit 2
   2. Objectives for Unit 2
   3. Forms of communication
      1. Verbal Communcation
      2. Non-Verbal Communcation
   4. Targets of communication
   5. Tools used in communcation
   6. Unit 2 Summary
   7. Assessment Unit 2
3. Strategies for effective communication
   1. Introduction to unit 3
   2. Objectives for Unit 3
   3. Communication Strategies
   4. Conversational skills
   5. Listening skills
   6. Presentation skills
      1. What is a presentation?
      2. What makes a good presenter?
      3. Grooming Habits of a presenter
      4. Tour Commentaries
      5. Paraphrasing
   7. Telephone skills
   8. Handling enquiries and complaints
   9. Handling difficult customers
   10. Summary unit 3
   11. Assessment Unit 3

[[Category:Courseware_Tourism] VUSSC/Content/Tourism/Strategies for effective communication/TOC]]