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=UNIT 3: Effective Communication Skills=


[[/Overview/]]

[[/Module Objectives/]]
#[[/The Basics of Communication/]]
##[[/Introduction to Unit 1/]]
##[[/Objectives/]]
##[[/Key concepts of communication/]]
##[[/Reasons for communicating/]]
##[[/The process of communication/]]
##[[/Features of communication/]]
##[[/Barriers to communication/]]
##[[/Unit Summary/]]
##[[/Assessment/]]
# Ways of Communicating
##[[/Introduction to unit 2/]]
##[[/Objectives for Unit 2/]]
##[[/Forms of communication/]]
###Verbal Communcation
###Non-Verbal Communcation
##[[/Targets of communication/]]
##[[/Tools used in communcation/]]
##[[/Unit 2 Summary/]]
##[[/Assessment Unit 2/]]
#Strategies for effective communication
##[[/Introduction to unit 3/]]
##[[/Objectives for Unit 3/]]
##[[/Communication Strategies/]]
##[[/Conversational skills/]]
##[[/Listening skills/]]
##[[/Presentation skills/]]
###What is a presentation?
###What makes a good presenter?
###Grooming Habits of a presenter
###Tour Commentaries
###Paraphrasing
##[[/Telephone skills/]]
##[[/Handling enquiries and complaints/]]
##[[/Handling difficult customers/]]
##[[/Summary unit 3/]]
##[[/Assessment Unit 3/]]







[[Category:Courseware_Tourism]
{{:VUSSC/Content/Tourism/Strategies for effective communication/TOC}}]]