Day in the life of a retail travel agent/Timetable

Day in the Life of a Travel Agent - Timetable 2011

Subject to alteration - please read the blog for any updates/changes

Monday 02 May


 * Overview of travel agent
 * Commission
 * Selling Skills

Tuesday 03 May


 * Itineraries
 * Quotations

Wednesday 04 May


 * Employment legislation

Thursday 05 May
 * Time Zones

Monday 09 May
 * One Industry Concept
 * Qualmark

Tuesday 10 May
 * Booking Forms
 * Payment types

Wednesday 11 May
 * Foreign Exchange

Thursday 12 May
 * IATA codes
 * Hemisphere

Monday 16 May
 * Customer Service
 * Disability

Tuesday 17 May
 * Time Zones

Wednesday 18 May
 * Numeracy

Thursday 19 May
 * Climate

Friday 20 May
 * Handbook due by 1000 in drop box

Monday 23 May
 * Assessment/examination

Tuesday 24 May
 * Field Trip

Wednesday 25 May
 * Resits Handbook

Thursday 26 May
 * Resits examination