VUSSC/Content/Tourism/Customer Care/The Mission and Objectives as Drivers of the Planning Process

PLAN WITH THE MISSION AND OBJECTIVES OF YOUR ORGANISATION IN MIND

The mission and quality aims/objectives of your organisation will serve a “compass” /useful guide in delighting your customers with your services. The mission statement with emphasis on quality provides legitimacy to quality services in your organisation. The focus on quality in the mission statement will help you and your organisation come closer to meeting and exceeding customer expectations. You may now complete activity 26.

Activity 26 The values of your organisation will help you to align your activities to serve your customers while taking into consideration the legal parameters we discussed earlier and the internal procedures.