Applying Effective Communication Skills in Tourism

You will agree that most of your time as a Tour Guide will be spent interacting with your customers. The success of your interactions will depend a lot on how you communicate with them. This module is meant to empower you with the necessary knowledge and skills that will help you communicate effectively as a Tour Guide.

Objectives

 * Define communication in tour guiding operations
 * Explain the key concepts of communication
 * State the reasons for communication
 * Explain the communication process
 * State the key features of effective communication
 * Identify barriers to the communication process
 * Select the appropriate way of communication for specific purposes
 * Explain the importance and ability to develop and use listening skills
 * Demonstrate the ability to listen effecively and give relevant feedback
 * Demonstrate clear and concise delivery using standard English
 * Apply communication strategies
 * Demonstrate a courteous, cheerful and helping attitude when communicating through the telephone
 * Operate effectively as a Tour Guide by providing the right information in the right way to Tourists