Human Resources/Performance Evaluation

Performance Appraisal / Evaluation
Employee Name; Program / Department: Review Type:
 * Probationary
 * Annual
 * Internship
 * Other (please specify)

Performance Categories

 * Unsatisfactory
 * Requires development
 * Meets Performance Objectives

Team Work

 * Participates in the team - cooperative, consultative, reliable, supportive, respectful
 * Demonstrates good working relationships
 * Enhances a positive work environment, acknowledges the work of others
 * Relates positively to direction and feedback
 * Follows accepted departmental procedures

Communication (orally and in writing)

 * Shares information, listens well, encourages dialogue, respects opinions, is non-judgmental
 * Communicates in a professional manner
 * Communication in line (top up/bottom down) and across (same label)

Valuing Diversity

 * Interacts appropriately and treats with dignity and respect for all members of the organisation and all clients served, regardles of race, gender, sexual orientation, age, size difference, class, and ability
 * Helps to create a hospitable and inclusive environment

Problem-Solving, Judgment and Decision-Making

 * Solves problems, uses sound judgment and makes decisions - independently and in teams as appropriate

Productivity and Time Management

 * Plans, meets deadlines, demonstrates organisational skills
 * Demonstrates ability to work independently and/or with minimal supervision
 * Utilises time and resources effectively
 * Attends work regularly and arrives at work on time (takeing into consideration flexible arrangements and adheres to break schedules)

Initiative

 * Is innovative, self-directed and resourceful
 * Initiates and promotes new ideas and improved working methods

Flexibility

 * Demonstrates ability and willingness and adapt to change

Commitment to Clients, Colleages, Programme and Organisation

 * How have you contributed and demonstrated commitment to our clients, colleagues, partners, volunteers, programmes and the organisation?

Resources

 * Knowledge of issues, rules, processes and policies related to functional area, and ability to liaise with government / departments / stakeholders
 * Knowledge of, and ability to liaise with community resources, programmes and services to facilitate client access
 * Research skills (Internet, department, government resources)

Technical

 * Computer - Ms Word, Open Office, Powerpoint, Email, Access (database)
 * Prepares reports and maintains records
 * File Management
 * Knowledge and ability to assist clients in filling out relevant forms
 * Ability to write business correspondence

Service Linking and Bridging
Controbutes to programme, resource and / or sectoral development
 * Develops broad network of contacts to facilitate clients' access to services
 * Acts as broker between clients and other service providers
 * Assists with form filling, translations, interprestations and cross-cultural communication

Working with Clients / Client Service

 * Establishing rapport
 * Using empathetic listening skills
 * Being sensitive to client needs
 * Respecting and maintaining confidentiality
 * Motivating client to action
 * Modelling positive attitutde
 * ability to defuse anger / deal with difficult clients

Others

 * Group presentation and facilitation skills
 * Knowledge of presentation materials and equipment
 * Acts as a resource for community and the organisation

1. Performance Goals (if applicable)

 * An outline of the goals that are set for specific performance achievements

2. Career Plan (if applicable)

 * An outline of the employee's career development plan (with timelines)

3. Professional Development & Training

 * An outline of the professional development and training that, in most cases, relates to the Performance Goals and Career Development Plan outlined above

4. Job Description

 * Is the job description for this position up-to-date, and does it accurately reflect the tasks of the job?
 * Yes
 * No

5. Supervisor's Comments and Signature

 * Title
 * Signature
 * Date

6. Employee's Comments and Signature

 * Confirming that performance review has take place, that you agree (check box); or that you do not agree (check box), If you do not agree, you will have an opportunity to discusss this with your Senior Manager).
 * Title
 * Signature
 * Date

7. Reviewing Senior Manager's Comments and Signature

 * Title
 * Signature
 * Date

8. Executive Director's Comments and Signature

 * Title
 * Signature
 * Date