Element 3 - Identify the literacy demands of the training or education programme./Suggested teaching and learning activity 1

Using interview skills
Purpose: to identify the literacy and numeracy demands of an employee, and to understand a manager's perspective of workplace literacy and numeracy.

Interview a workplace manager and identify the literacy and numeracy demands faced by an entry-level employee. Collect examples of the workplace documentation used by the employee. Identify which tasks occur most frequently and cause the most difficulties for employees. (They may not be the same tasks.)