Complex sales transactions in a retail or distribution environment



On completion of this unit you will feel confident in identifying the needs and motivations which lead customers to a sales transaction within a tourism industry context. More importantly you will be focussing on the skills required to not only complete a simple transaction but to upgrade it to a complex selling transcation.





This unit is used in the following courses

 * Reception Services

Learning objective 1

 * Identify customer needs in a complex sales transaction

Learning objective 2

 * Complete a complex sales transaction