VUSSC/Content/Tour Guiding/Effective Communication Skills

=UNIT 3: Applying Effective Communication Skills=

/Introduction/
 * 1) Using Basic Communication Strategies
 * 2) /The Process of effective communication/
 * 3) /Communication techniques (verbal and non-verbal)/
 * 4) /Analysing elements which affect communication/
 * 5) /Factors which promote effective communication/
 * 6) /Overcoming barriers to effective communication/
 * 7) /Demonstrating interpersonal communication skills/
 * 8) /Presentation Skills/
 * 9) /Questioning skills/techniques/
 * 10) /Handling enquiries/
 * 11) /Handling difficult customers/
 * 12) /Conversational skills/
 * 13) /Active listening skills/techniques/
 * 14) /Telephone communication skills/
 * 15) /Presenting commentaries/
 * 16) Communicating in diverse situations
 * 17) /Types of clients/
 * 18) /Cross cultural awareness and social sub-groups/
 * 19) /Interpreting unspoken attitudes and behaviours/
 * 20) /Situations which may occur within the tour guiding context/
 * 21) /Techniques for communicating in these diverse situations/