Customer Services

Overview
This course introduces you to the basics of quality customer service. It will take you approximately 20 minutes to complete. The sequence of topics is listed below. After you’ve completed the tutorial, you will be able to review the topics in any order. For now, you must go through the topics in sequence.

Checklist Headings

 * 1) Why does Customer Service Matter to BOCODOL?
 * 2) Why does Customer Service Matter to Your Department?
 * 3) Why does Customer Service Matter to Your Customer?
 * 4) Why should Customer Service Matter to YOU?
 * 5) Who are Your Customers?
 * 6) What is Quality Customer Service?
 * 7) Meeting and exceeding customer expectations
 * 8) Workshop Formalities
 * 9) Recording of Workshop Proceedings
 * 10) Workshop Evaluation Documents