Sales and Marketing/Schedule

=Learning objectives= =Schedule= Here is a schedule of what topics, activities and other items we will cover weekly. Those enrolled in the formal face to face course will have a timetable that includes the content here. The important thing to remember is that every week we will be looking at something to do with each of the learning objectives. Those being again:
 * Booking systems
 * Spreadsheets
 * Selling and greetings
 * Management Administration

So look out for those objectives throughout the weekly schedule

February 25-29

 * 1) Business to Business is a scenario activity where you work for a wholesale company who have been commissioned to sell Madagascar as a package deal to retail travel agencies. This activity relates to the selling and greetings objective.
 * 2) Something to do with spreadsheets
 * 3) Something to do with management
 * 4) Something to do with bookings

March 3-7

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

March 10-14

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

March 17-21

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

March 24-28

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

March 31-April 4

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

April 7-11

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

April 14-18

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

April 21-May 2

 * Holidays

May 5-9

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

May 12-16

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

May 19-23

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

May 26-30

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

June 2-6

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

June 9-13

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

June 16-20

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

June 23-27

 * Management Administration
 * Selling and greetings
 * Booking systems
 * Spreadsheets

=Assignments=

etc
=HELP= =Library of resources=


 * http://receptionservices.wordpress.com/ Course blog
 * Perlitz, L. (2002) The travel handbook series: Customer Service in the tourism industry. Australia: Pearson Education
 * Mancini, Marc. (2003) Connecting with Customers: How to Sell, Service and Market the Travel Product. USA, New Jersey: Prentice Hall

=This course is also used in= =Acknowledgements=