Sales and Marketing/Activities/Overview

Objectives
Provide students with an overview

Activity
Scenario

You have recently joined the Ministry of Tourism as a travel advisor. You have been approached by John (47) and Lucy (32) to organise their travel plans to the Tourism Industry Conference being held in Queenstown in November (20-22 November inclusive).

They both work for the Ministry of Tourism in Wellington. After the 3 day conference, they will travel to Dunedin where they are presenting a session at a Dunedin Tourism forum. They will overnight in Dunedin prior to returning to Wellington.

On Monday 7 December, 2009 they need to travel to a meeting at Christchurch airport to discuss the landing rights with the airport's Board of Directors.

The next morning they will be attending the TRENZ Conference in Auckland for 4 days(8-11 December) before returning to Wellington.

The Ministry of Tourism preferred accommodation provider is Millennium Hotels and Resorts. To complete your assignment you will need to organise the following travel and accommodation plans for John and Lucy.


 * Organise flights from Wellington to Queenstown for three day conference.


 * Arrange suitable accommodation in Queenstown.


 * Organise travel arrangements from Queenstown to Dunedin on November 23 at 1.30pm.


 * Organise suitable accommodation in Dunedin for the night of November 23.


 * Organise flight on 24 November from Dunedin to Wellington.


 * Organise flights from Wellington to Christchurch on December 7, 2009. Arrange teleconference facilities at Christchurch airport.


 * Organise flights and accommodation in Auckland

All flight and accommodation information will need to be confirmed with the customer.

You will have to provide:
 * administrative support
 * details of business travel funding
 * evaluate feedback from clients

While in Queenstown, John comes across a sculpture at a well known gallery and decides he would like to buy it. You as the gallery assistant must take John through this sales transaction.

All of these tasks form part of your assessment - this overview just provides you with a summary of the process.

Supporting Resources

 * Business travel policy
 * Assessments