Travel Operations/Schedule

=Learning objectives= =Schedule=

Wk1: (18-21 Jul 11) Introducing Travel Agency, Accommodation, Site visits
The travel agent as the name suggests is an agent for other services available in the tourism industry.They provide information and sell tourism product for airlines, tour operators, insurance, accommodation operators and other aspects of tourism

Mon 18 Jul
0800-1000
 * Travel Agency introduction, accommodation

Wed 20 Jul
1030-1230
 * Site visits

Thu 21 Jul
0800-1000
 * Types of ownership e.g. franchise

Mon 25 Jul
Snow day 0800-1000
 * Complete accommodation exercises
 * how to summarise, paraphrase, - complete new literacy assessment

Wed 27 Jul
1030-1230
 * Recap information - terminology

Thu 28 Jul
0800-1000
 * Introduce Travelog
 * Complete vouchers - booking forms

Mon 01 Aug
0800-1000
 * Accommodation terminology
 * Configuration rooms
 * Customer type, range cost,services and facilities
 * Qualmark
 * rental car, campervans

Wed 03 Aug
1030-1230
 * Terminology rentals
 * wiki activity
 * names rental companies where operate worldwide

Thu 04 Aug
0800-1000
 * Overland coach tours, coach tours and long distance coach tours
 * rail services

Mon 08 Aug
0800-1000 - no class
 * Visit travel agency collect brochure on cruise, rail or coach tour - present information to class
 * Map of Australia - show rail routes and name service
 * Main cruise areas in the world and which companies operates there

Wed 10 Aug
1030-1230
 * Students report
 * Cruise destinations - small to large ships
 * alternative style water transport e.g. ferries, barges etc
 * Coach and cruise terminology

Mon 15 Aug
0800-1000
 * Overview of travel insurance and importance to sell as travel agent
 * Examples of different insurance plans - different benefits
 * Mike Henry video
 * Exclusions - preexisting medical conditions etc
 * Selling techniques

Wed 17 Aug
1030-1230
 * Insurance exercises
 * Calculations and documentation exercises

Thu 18 Aug
0800-1000
 * Prepare for insurance assessment role play
 * Notes and practise role play

Mon 22 Aug
0800-1000
 * Insurance assessment roleplays

Wed 24 Aug
1030-1230
 * Foreign exchange introduction
 * Introduce Mundus

Thu 25 Aug
0800-1000
 * Foreign exchange activities from the wiki
 * Use website for exchange rates and forms to request funds

Mon 29 Aug
0800-1000
 * Assessment Foreign Exchange - in class assessment

Wed 31 Aug
1030-1230 D105


 * Galileo

Thu 01 Sep
0800-1000 H208A


 * Introduce regulatory requirements for international travel
 * Passports and visa

Mon 05 Sep
0800-1000 H121


 * Safe travel
 * Health

Wed 07 Sep
1030-1230 D105


 * Galileo

Thu 08 Sep
0800-1000 H208A

Activities from wiki International Travel Advice

Mon 12 Sep
0800-1000 H121
 * Activities regulatory requirements for international travel

Tue 13 Sep
1030-1230 D105


 * Activities regulatory requirements

Wed 14 Sep
1030-1230 D105


 * Galileo

Mon 19 Sep
0800-1000 H121


 * Regulatory requirements

Tue 20 Sep
1030-1230 D105


 * Practice Role plays regulatory requirements

Wed 21 Sep
1030-1230 D105


 * Galileo

Mon 26 Sep to Fri 07 Oct

 * Holidays

Mon 10 Oct
0830-1020 H121


 * Assessment role plays - Regulatory requirements

Tue 11 Oct
1030-1230 D105


 * Prepare quotes

Wed 12 Oct
1030-1230 D105


 * Galileo

Mon 17 Oct
0830-1020 H121


 * Special needs

Tue 18 Oct
1030-1230 D105


 * Galileo

Wed 19 Oct
1030-1230 D105


 * Special Needs - Guest Speaker - John Marrable - Information consultant - Disability Information Service Inc.

Mon 24 Oct

 * Labour day holiday

Tue 25 Oct
1030-1230 D105


 * Reservations

Wed 26 Oct
1030-1230 D105


 * Galileo

Mon 31 Oct
0800-1000 H121


 * Reservations

Tue 01 Nov
1030-1230 D105


 * Galileo

Wed 02 Nov
1030-1230 D105


 * Galileo

Mon 07 - Wed 10 Nov

 * Galileo assessments

Mon 14 to Wed 16 Nov

 * Role play assessments

Mon 21-Wed 24 Nov

 * Final assessments and resit opportunities

=Assignments= You will be assessed by several methods including tests, research projects, role plays and practical assignments. The unit standards included are
 * 3750 Sell, process and advise on foreign exchange for travel
 * 25505 Process short haul air travel requirements using a computer reservation system
 * 25506 Process ground travel requirements using a computer reservations system
 * 25193 Demonstrate knowledge of ground terminolgy and products used in the travel industry
 * 18220 Advise on and sell travel insurance
 * 18282 Advise customers of regulatory requirements for international air travel
 * 18227 Demonstrate knowledge of support mechanisms for customers with special needs
 * TT502004 Prepare quotes, complete reservations and process travel arrangements

=Library of resources=

=Acknowledgements=