VUSSC/Content/Tourism/Applying Effective Communication Skills

=UNIT 3: Effective Communication Skills=

/Overview/

/Module Objectives/
 * 1) /The Basics of Communication/
 * 2) /Introduction to Unit 1/
 * 3) /Objectives/
 * 4) /Key concepts of communication/
 * 5) /Reasons for communicating/
 * 6) /The process of communication/
 * 7) /Features of communication/
 * 8) /Barriers to communication/
 * 9) /Unit Summary/
 * 10) /Assessment/
 * 11) Ways of Communicating
 * 12) /Introduction to unit 2/
 * 13) /Objectives for Unit 2/
 * 14) /Forms of communication/
 * 15) Verbal Communcation
 * 16) Non-Verbal Communication
 * 17) /Targets of communication/
 * 18) /Tools used in communcation/
 * 19) /Unit 2 Summary/
 * 20) /Assessment Unit 2/
 * 21) Strategies for effective communication
 * 22) /Introduction to unit 3/
 * 23) /Objectives for Unit 3/
 * 24) /Communication Strategies/
 * 25) /Conversational skills/
 * 26) /Listening skills/
 * 27) /Presentation skills/
 * 28) What is a presentation?
 * 29) What makes a good presenter?
 * 30) Grooming Habits of a presenter
 * 31) Tour Commentaries
 * 32) Paraphrasing
 * 33) /Telephone skills/
 * 34) /Handling enquiries and complaints/
 * 35) /Handling difficult customers/
 * 36) /Summary unit 3/
 * 37) /Assessment Unit 3/

[[Category:Courseware_Tourism] ]]