Day in the life of a tour guide/Resources/Lesson Plans/Lesson Plan 3

830 – 1000 Styles of communication – powerpoint plus role plays (60) Communication skills – more practice with scenarios (30)

Give a demonstration of good and bad

Open questions Ball in their court

I statements

Proactive language Active Listening skills – Pam hand out plus presentation (30) In pairs – talk about situation

Mirror Images exercise (20) Mute line ups (20)

B R E A K

OTHERS Good and Bad examples (20)

1130 – 1230 Complete "Communication process" activity 23758