Process travel requirements using a computer reservation system

[Based on NZQA 3734]

Objective

 * People credited with this unit standard are able to: operate a computer, reservation system as an information and business tool; complete new travel arrangements using a computer reservations system; amend and cancel travel arrangements using a computer reservations system; and cost travel arrangements and action a ticket print request on a computer reservations system.


 * Library of Resources
 * Learning Activities

This unit is used in the following courses

 * Travel Operations

Suppliers, in the context of this unit standard, may include wholesalers and direct suppliers.

Operate a computer reservations system as an information and business tool
Range:	log-on, encoding, decoding, schedules and availability displays, log-off.
 * Computer system is used in accordance with the applicable operating manual.

Range:	reference information must include but is not limited to - flight service information, displaying local time, travel information, general information, minimum connecting time.
 * CRS ‘queues’ are managed in accordance with enterprise procedures.
 * Reference information is utilised which meets the requests of customers.

Complete new travel arrangements using a computer reservations system
Range:	evidence is required for a minimum of one single sector and one multi-sector reservation - adult, child, infant.


 * Passenger name records (PNR) are created which contain the mandatory fields.

Range:	may include but are not limited to - frequent traveller details, seat requests, special meals, passenger status (VIP, CIP), children and infants’ ages, total complete party (TCP); evidence is required for a minimum of four special requests.
 * Special requests are completed in accordance with customer requirements.


 * Accommodation reservations are made in accordance with customer requirements.


 * Rental car reservations are made in accordance with customer requirements.
 * Amend and cancel travel arrangements using a computer reservations system.


 * Air sectors are amended and cancelled in accordance with customer requirements.


 * Accommodation sectors are amended and cancelled in accordance with customer requirements.


 * Rental car sectors are amended and cancelled in accordance with customer requirements.

Cost travel arrangements and action a ticket print request on a computer reservations system
Range:	costings - airfares, accommodation, rental car.
 * Travel arrangements are costed in accordance with customer requirements, enterprise procedures, and suppliers’ requirements.


 * A ticket print request is actioned in accordance with enterprise procedures and suppliers’ requirements.