Process domestic and international accommodation/Activities/Lesson Plans

Lesson One
Overview - in classroom


 * Introduce specialty - explain what units and local courses form the specialties, how it will be delivered and assessed. (This course outline will be on the blog)


 * Explain and discuss with students "travel agencies" eg. corporate, off street, cruise


 * Job Roles eg. front office, groups corporate, accounts, sales rep, (skills required)


 * Show powerpoint travel sectors

Accommodation Sector


 * Ask class what they already know, where have they stayed
 * Discuss different types of accommodation they are familiar with
 * Unscramble accommodation types exercise
 * Discuss the range available locally, nationally, internationally (use wholesaler brochures,accommodation guides, hotel and travel index
 * Accommodation powerpoint
 * Services and facilities available at different styles accommodation
 * Exercise - abbreviations codes Club Med
 * Identify chains - information in folder
 * Video - resort?

Quality Systems
 * Stars
 * Qualmark - website information in resources

Facilitation

http://traveloperations.wordpress.com/ (the blog address)


 * Sign onto Travel log for new students

Show students through system, explaining contents
 * Show new intake students how to complete booking form, email, voucher
 * Complete chains/consortium exercise on wiki
 * Complete accommodation exercises on wiki

Lesson Two
In classroom


 * Discuss rates, different ways displayed, per person per room, currency? Talk about free sell and allotments, check in - check out, twin share etc, terminology codes


 * Quote exercise - Anzcro - Jasons Guides
 * Crossword
 * Go Queensland Quote exercise
 * Terminology game

Facilitation


 * Guest Speaker - Jackie Colson (Brooker Travel)
 * Terminology Task
 * Element One - ATTTO Assessment - Demonstrate knowledge of domestic and international accommodation

Lesson Three
In classroom


 * Itinerary planning
 * Timetables - Inter Islander, Tranz-Scenic, Intercity
 * Quiz questions - run as competition
 * Show examples completed tickets, booking form etc


 * Booking forms and ticketing for Tranz Scenic
 * Rental car/campervan - give examples/brochures
 * Complete exercises for rental cars

Facilitation

Domestic Air


 * Air New Zealand website - complete exercises and ticketing. Talk about other airlines - Qantas, JetStar


 * Ticketing exercises in travel log - booking forms and ticketing

Assessment Complete Case Study One

Lesson Four

 * Field Trip to visit I-site, Budget Rental Cars, Scenic Circle City Hotel, Scenic Circle Southern Cross Hotel, Central Backpackers and Penny Backpackers

Lesson Five
Assessment for accommodation unit standard 18217 Part 2 and Part 3

Lesson Six
Travel Insurance


 * Give copies of insurance tables to students
 * Show Mike Henry video
 * Commission
 * Examples of claims
 * Policies and exclusions
 * Complete exercises

Lesson Seven
Foreign Exchange

Speaker ??
 * Methods of carrying countries - advantages/disadvantages
 * Credit cards/travellers cheques - explain
 * Insurance limits
 * Rate of exchanges
 * Calculations
 * Order forms
 * What to do in event of loss

Lessson Eight
Assessment