VUSSC/Content/Tourism/Customer Care/Dealing with Problems

DEALING WITH PROBLEMS

It may be his/her first visit when you meet a tourist. It is likely that he/she will be having some problems. Customers expect you to help them when they experience difficulties. They are likely to approach you for assistance. The way that you help customers to overcome difficulties can leave a lasting impression on your customers. If they are dissatisfied with the service they have received, they will be reluctant to use/recommend your services in the future. Now complete activity 20

Activity 20