Travel Operations



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Travel Agency Operations Course Blog
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''A travel agency is a business that sells travel related products and services, particularly package tours, to end-user customers on behalf of third party travel suppliers, such as airlines, hotels, tour companies, and cruise lines. In addition to dealing with ordinary tourists, most travel agents have a special department devoted to travel arrangements for business travellers, while some agencies specialise in commercial and business travellers. Some agencies also serve as general service agents for foreign travel companies in different countries'' Wikipedia: Travel_agency August 2007

This course is used in the following programme

 * Travel and Tourism

Learning support
The following services are available for offering learning and assessment for this course:
 * Otago Polytechnic offers learning support and assessment services through the Travel Agency Operations weblog.
 * Course schedule - a time table for when the next course will start and the periods in which the study will be supported by teachers and learning facilitators.

Topics
Here is a list of learning objectives we believe are relevant to Travel Agency Operations. Clicking start on each objective will reveal a library of resources and a range of learning and assessment activities for each objective.

=Computerised Reservation Systems=

Process short haul air and ground travel requirements using a computer reservation system

In this unit we will describe the process involved when using a computer reservations system. (Based on Unit Standards 25505 and 25506)


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=Support Mechanisms for customers with specific needs=

Demonstrate knowledge of support mechanisms for customers with specific needs

Identify and describe specific needs of tourism customers for various situations and identify support mechanisms that may assist.(Based on Unit Standard 18227)


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=Demonstrate knowledge of ground terminology and products used in the travel industry= Terminology, systems and products for accommodation, land and water transport used in the travel industry. (Based on Unit Standard 25193)


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= Regulatory requirements for International Air Travel= Advise customers of regulatory requirements for international air travel

All of the regulatory processes required for the issuing of documents for international air travel. (Based on Unit Standard 18282)


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= Travel Insurance= Advise on and sell travel insurance (Based on Unit Standard 18220)


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=Foreign Exchange= Sell, process and advise on foreign exchange (Based on Unit Standard 3750)


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=Land, Water and Air Services= Process travel for land, water and air services 


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Prepare quotes and service fees including mark-ups using tour brochures and booking forms


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