User:Sunetra/Temp/Food and Beverage services.doc

Food and Beverage Services


 * 1) Introduction to the Food & Beverage Industry

Growth of Tourism Industry.

Classification of Catering Establishments (Commercial & Non-Commercial)

Food & Beverage Operations (Types of F&B Outlets in

hotels)

Employment opportunities in Hospitality Industry with special emphasis on Food & Beverage Service.


 * 1) Food & Beverage Service Personnel

Hierarchical Structure of Food and Beverage Service Staff

with job Profile in various F&B outlets.

Attitudes & Attributes of Food & Beverage personnel, competencies.

Importance of hygiene in Food & Beverage Service

Basic Etiquettes

Interdepartmental relationship


 * 1) Food & Beverage Service Equipment 

Types & Usage of Equipment - Furniture, Chinaware, Silverware. Glassware, Linen & Disposables,

Special Equipment

Role of Kitchen stewarding department.

Dishwashing -I. Manual.II. Machine.

Care & maintenance of equipment (Polishing methods of silverware and stainless steel.)

4)Menu knowledge

Introduction

Types –Ala Carte & Table D’hote

Menu Planning, considerations and constraints

Menu Terms.

Classical French Menu.

Classical Foods & its Accompaniments with Cover.

Table setting & laying of cover.

Rules for waiting at a Table.


 * 1) Control Methods 

Necessity and functions of a control system,

Billing Methods – Duplicate & Triplicate System, KOTs & BOTs, Computerized KOTs (Kitchen Order Ticket, Beverage Order Ticket)

Flow chart of KOT

Presentation of bill.

5) Types of Food & Beverage Service

Table Service –English / Silver, American, French,

Russian Self Service – Buffet & Cafeteria

Specialized Service – Gueridon, Tray, Trolley, Lounge,

Room service, Buffet service and Banquet procedures etc.

Single Point Service – Take Away, Vending Kiosks, Food

Courts & Bars, Automats

Mis-en-place & Mis-en-scene


 * 1) Breakfast Service – 

Types of Breakfasts.

Accompaniments.

Cover Set up.

Service Procedure.


 * 1) Beverages- 

Introduction

Classification into Non Alcoholic & Alcoholic

Beverages

Beer.

Wines.

Spirits.

Liqueurs.

Cocktails.