Day in the life of a tour guide/Resources/Lesson Plans/Lesson Plan 5

Student Ice breaker 12:30 – 1.00 Intro role plays – plus research time 1.00 – 2.00 Verbal communication activity interviews 23758 B R E A K Student ice breaker 2.30 – 3.45 Dealing with difficult situations prevention better than cure How to avoid them DESC Script – give them examples Ways of saying no - practice Say what you do want not what you dont want – activity