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WHAT ARE THE EFFECTS OF THESE PROCEDURES AND LEGAL REQUIREMENTS ON CUSTOMER SERVICE EXCELLENCE?

Impact of policies, procedures and legal obligations on customer service

You will realise that the organisation/agency policies, internal procedures and legal obligations impact on the quality of services provided. These include the following:


 * Consistent and reliable service - Consistent and reliable service is achieved by maintaining the same high standards of customer service with every customer on every occasion


 * Compliance with legal obligations and conventions - By meeting your legal obligations you will not only be doing what the law requires but you will treat your customers in the most appropriate way.


 * Enhanced reputation - Your consistent and reliable customer service will soon be noticed by your customers who will be delighted. They will tell other people about the professional way that you take care of their needs. This will enhance your reputation and that of your organisation/agency.


 * Customer satisfaction - Satisfied customers will enjoy the experience of dealing with your organisation/agency and will be unlikely to have cause to complain.