Day in the life of a tour guide/Activities

Assessments


 * /Customer Service/ Scenario for assessment


 * /Role plays/ Three roleplay assessments


 * /Role of Tour Guide/ Assessment


 * /Legislation/ Assessment


 * /Tourism Product/ Assessment - included in product and service needs assessment


 * /Product and service needs/ Assessment

Communication


 * /Communication Process/
 * /Customer service 3/
 * /Verbal communication/
 * /Managing Time/