Electronic and manual reservations systems



After completing this unit you will have gained a broad knowledge of the hotel industry and basic front office skills. You will also be able to deal with reservation enquiries and take, amend and cancel a reservation.





This unit is used in the following courses

 * Reception Services

Learning objective 1

 * Aspect of LO1
 * Another aspect of LO1

Learning objective 2

 * Aspect of LO2
 * Another aspect of LO2