Tourism Festival Project/Interpersonal Skills/Personal Appearance

= Personal Appearance =

To be successful, you must dress in keeping with the standards expected by your company, and in keeping with the expectations of those with whom you do business. It is also important to remember that if you look your best you’ll feel more confident, and this will be reflected in your manner. A more confident, self-assured you will be a more successful YOU.

How to Create a Positive First Impression

 * Dress appropriately for the occasion.
 * "Stand tall” do not fidget
 * Pay attention to your grooming – hair, nails and teeth.
 * Be aware of either bad breath, tobacco or body odour.
 * Smile
 * Have a firm and confident handshake.
 * Maintain eye contact as you speak.
 * Listen attentively and show your interest by nodding or commenting.
 * Keep your voice modulated and warm.
 * Use the other person’s name from time to time

Steps to Effective Introductions

 * Give each person the name of the other and initiate a conversation between people by giving a ‘tag’ of information. (A tag is some information about the person ie. position or interest.)
 * Put people at ease and create a friendly atmosphere to get the conversation started.
 * When being introduced, shake hands firmly, look the person in the eye and make contact with a smile.
 * Concentrate during the introduction and listen carefully to the person's name, repeat the name during the conversation.

Shaking Hands
When to Shake Hands "An associate or new business client enters your office/area or leaves your office/area. You meet someone you know in a restaurant, theatre, or in the street. When you enter an associate’s home or they leave your house." When NOT to shake hands: What NOT to do:
 * The other person is eating with their right hand
 * The persons hands are full and can’t offer their hand.
 * The person you greet is higher-ranking and doesn’t offer their hand.
 * Do not be hesitant
 * Do not offer a weak hand shake (dead fish)
 * Do not offer a sweaty hand
 * Do not offer a cold hand
 * Do not remain seated if they are standing