VUSSC/Content/Tourism/Customer Care/Providing Information, Advice and Assistance

PROVIDING INFORMATION, ADVICE, ASSISTANCE AND HELP

Once you have accurately identified the needs of your customer you should be ready to provide the information and advice that your customer requires.

You will agree that clarity is important when giving information and advice to customers. Thus we need to provide information and advice so that they are easily understood by your customer. Now you may proceed further with activity 13.

Activity 13

Activity

Think about two services about which you give information or advice to your customers. For each service make a list of the important details that you must tell your customers. Service Important details 1 2

If written information such as a leaflet is available you may be able to give the customer a copy to refer to.

In other cases you may make a note of certain details like

• phone numbers;
• addresses;
• dates and times.