Join our WikiEducator discussion group or Register now for free skills training.

VUSSC/Content/Tourism/Customer Care/Objectives for Unit 5

From WikiEducator

Jump to: navigation, search


Objectives

At the end of this Unit, you should be able to:
  • identify the range of service offered by your organization and key requirements for service excellence;
  • develop and apply effective communication skills for service excellence;
  • demonstrate good interpersonal skills to delight your customers;
  • develop a caring and friendly attitude to customers.


Retrieved from "http://wikieducator.org/VUSSC/Content/Tourism/Customer_Care/Objectives_for_Unit_5"