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VUSSC/Content/Tourism/Customer Care/Objectives for Unit 3

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Objectives

At the end of this Unit, you should be able to:
  • Identify your customers, their needs and their expectations accurately;
  • Use listening and questioning skills effectively;
  • Explain the relevance of government policies, internal procedures and statutory requirements affect service quality;
  • Identify and respond effectively to special needs of your customers.


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