VUSSC/Content/Tourism/Applying Effective Communication Skills/Unit Summary

Summary

The key points that you need to remember from this unit are: Communication means the exchange of messages between you and the tourists while verifying comprehension and intended response We communicate to inform, explain. clarify, promote, persuade, build relationships and evaluate in relation to our tourism services The Communication process comprises the sender, the message, the receiver, the channel and different types of noise as barriers The likely barriers to effective communication with tourists include physical, mental and emotional as well as language