At the end of this module, you should be able to:
- Define communication in tour guiding operations
- Explain the key concepts of communication
- State the reasons for communication
- Explain the communication process
- State the key features of effective communication
- Identify barriers to the communication process
- Select the appropriate way of communication for specific purposes
- Explain the importance and ability to develop and use listening skills
- Demonstrate the ability to listen effecively and give relevant feedback
- Demonstrate clear and concise delivery using standard English
- Apply communication strategies
- Demonstrate a courteous, cheerful and helping attitude when communicating through the telephone
- Operate effectively as a Tour Guide by providing the right information in the right way to Tourists
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