The Case of SchoolNet Namibia/Operations/Activities/Support

As mentioned above, SchoolNet formulated a strategy to minimise the costs of internet connectivity, making it affordable across the education sector in Namibia. This strategy resulted in a standard flat-rate 24/7 internet access solution of N$300/month for schools, and free dial-on-demand internet access for educators, using SchoolNet’s national 0700 number with reduced telecom charges; recall that a one-hour telephone-based internet call, anywhere in Namibia, then cost N$18. The flat-rate internet service also ensured that school clients received technical service and training support from SchoolNet technicians and volunteers for free. Coupled with a national toll-free (0800) helpdesk number, SchoolNet’s technical helpdesk service was unique in Africa.