Sustainable practice 1/feedback guidelines
Feedback Ground Rules
- 1. Person receiving the feedback begins each round first.
- 2. Speak to the person - focus on them - talk to them.
- 3. Use "I" statements (e.g. say, "........ and I didn't understand the part when ........", rather than, "and you weren't clear when you ........".).
- 4. Things to improve on always given first.
- 5. Comment on behaviour and presentation only, not person's character (e.g. say, "when you lectured for 20 minutes I found it hard to concentrate ........", rather than, "you were boring.").
- 6. Identify what improvements are needed, then suggest how this can be done.
(Use DESC model to achieve this.)
- 7. Use PRECISE terms and language when describing improvements and things done well.
- 8. Do not allow 'improvements' and 'things well done' to be mixed in either round.
- 9. No justifications or excuses allowed from person receiving feedback or peers.
- 10. Each person has only one opportunity per round to comment on recommendations/ commendations. (A peer may choose to pass momentarily and comment later in the round.).
- 11. Anyone can 'pass' during the improvements round. (There is no need to say something just for the sake of making comment. This can become 'nit picking'.)
- 12. No one, including the person receiving the feedback, may 'pass' during commendations (well done) round.
- 13. Facilitator to give feedback during the round not always at the end.
- 14. Facilitator and Person receiving the feedback can request clarification if needed.
General Ground Rules
The process of receiving/giving feedback on your own actions/behaviour/ session, needs a set of ground rules which everyone can understand and adhere to.
These rules are a form of contract among the group members.
Below are some suggestions which your group may want to discuss and adopt for themselves. There will be others which suit your particular group.
- Be honest - with self and others
- Speak for yourself - own statements
- Use gender inclusive language
- Avoid putdowns - of yourself included
- Be supportive of each other
- Listen to and respect other's viewpoints
- Be responsible for own comfort
- Be responsible for own safety
- Be culturally sensitive
- Be sensitive to the needs of others
- Be environmentally sensitive
- Maintain confidentiality
- Give your best
- Be open minded
- Keep a sense of humour
Self Assessment & Peer Feedback
Summary Of Model
Self Assessment - proposals for improvement - things I would do differently next time
Peer Feedback - proposals for improvement - use DESC model
Self Assessment - strengths - things done well
Peer Feedback - strengths - things done well
Note: - do not mix “improvement” and “commendation” - no justification - remember ground rules