Exchange messages using electronic mail
People credited with this unit standard are able to: describe the use of e-mail; create, send, receive, organise, and save e-mail. A person attempting this unit should have prior knowledge and skills to operate a personal computer, such as those covered by in Demonstrate and apply knowledge of a personal computer system
This unit is used in the following courses
Describe the use of e-mail
- The advantages and disadvantages of e-mail systems are outlined and compared to other forms of communications.
Range: examples of other forms of communication include but are not limited to - standard mail and telephone.
- Alternative forms of e-mail are compared.
Range: may include but is not limited to - internal, via Internet Service Provider (ISP) and web based.
- Ethical issues associated with the use of e-mails are outlined.
Range: viruses, protocol, privacy.
- The message header (subject) and content are appropriate to the message purpose, and target audience.
- The message is addressed to the required recipients.
Range: single and multiple recipients.
- The message conforms to organisation standards for e-mail.
- A document is attached to an e-mail message.
Send, receive, organise, and save e-mail
- Evidence is provided that e-mail messages have been sent to all required recipients.
- Any other recipients of incoming mail are identified.
- The contents of incoming e-mail are displayed and printed.
Range: message, attached document.
- Response to incoming mail is initiated using the reply feature of the e-mail system.
- File organisation techniques are demonstrated for e-mail messages and attachments.
- Precautions when sending and receiving mail are observed.
Range: includes but is not limited to - viruses, discussion lists.