Day in the life of a tour guide/Resources/Lesson Plans/Lesson Plan 3

830 – 1000 Styles of communication – powerpoint plus role plays (60)
Communication skills – more practice with scenarios (30)

Give a demonstration of good and bad

Open questions
Ball in their court

I statements

Proactive language
Active Listening skills – Pam hand out plus presentation (30)
In pairs – talk about situation

Mirror Images exercise (20)
Mute line ups (20)

B R E A K

OTHERS
Good and Bad examples (20)

1130 – 1230 Complete "Communication process" activity 23758