Day in the life of a tour guide/Activities/One & two way communication

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Image courtesy of Inno'vision



Objective

Unit standard 23764 - Demonstrate verbal communication skills in a wide range of tourism contexts. Element 1 (PC 1.1 - 1.2)


Activity

Verbal communication

  • one way communication
  • two way communication


Task

As a tour guide for

(Presentation and Interpretation) - one way

(2x telephone conversations) two way



Ensure you include the following:

  • appropriate language
  • good articulation'
  • voice modulation
  • voice projection