Day in the life of a tour guide/Activities/Booking a tour

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Objective

Unit standard 23764 - Demonstrate verbal communication skills in a wide range of tourism contexts. Element 1 (PC 1.1 - 1.2)

Activity

Verbal communication

Task

Two different examples of each one way and two way verbal communication.

(Presentation and Interpretation) - one way

(2x telephone conversations) two way

Ensure you include the following:

• appropriate language
• good articulation'
• voice modulation
• voice projection