Day in the life of a tour guide/Activities/Booking a tour
Unit standard 23764 - Demonstrate verbal communication skills in a wide range of tourism contexts. Element 1 (PC 1.1 - 1.2)
Two different examples of each one way and two way verbal communication.
(Presentation and Interpretation) - one way
(2x telephone conversations) two way
Ensure you include the following:
- appropriate language
- good articulation'
- voice modulation
- voice projection