Day in the life of a retail travel agent/Timetable

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Day in the Life of a Travel Agent - Timetable 2015

Subject to alteration

Monday 04 May

  • Overview of travel agent
  • Selling
  • Forms of payment

Tuesday 05 May

  • Time Zones

Wednesday 06 May

  • Customer service, communication skills etc
  • Quality, one industry concept

Thursday 07 May

  • Climate

Monday 11 May

  • Legislation

Tuesday 12 May

  • Travel agents tasks
  • Emails, itineraries, quotations
  • Booking forms

Wednesday 13 May

  • Travel agents tasks
  • Emails, itineraries, quotations
  • Booking forms


Thursday 14 May

  • Numeracy skills including foreign exchange calculations
  • Booking forms and payments

*Travel Agents handbook assignment due date


Monday 18 May

  • Numeracy
  • Practice assessment


Tuesday 19 May

  • Numeracy assessment


Wednesday 20 May

  • World geography
  • Hemispheres, time zones
  • Gateway cities, seas
  • IATA codes


Thursday 21 May

  • Eftpos role plays

*Travel agents tasks assessment due

Monday 25 May

  • Eftpos assessment

*World geography project due

Tuesday 26 May

  • Tour

Wednesday 27 May

  • Resits examination

Thursday 28 May

  • Resits handbook